If you return an item to our warehouse, we aim to process your refund the day we receive your returned item. It may take up to 5 days for the refund to appear in your bank account depending on your bank.
If you return an item you've bought from our website to a store, the store will refund the item back to your card. The store can only do this if you take the card you paid with and your delivery note with you. If you paid with PayPal, the store will accept your returned item and contact Head Office who will process a refund. We process PayPal returns within one working day.