Deliveries

We can send your shoes to almost anywhere in the world! Click below to see a fuller list of shipping destinations and transit times. If your country isn't listed, contact info@trogerson.com and we'll get back to you as soon as possible.

Our website prices include UK VAT (currently 20%), if your delivery address is outside the EU, VAT will be removed when you check out. To see the prices without VAT before check out, create an account with your billing address and log in.

You may have to pay your countries customs charges and fees before your order will be released to you. We cannot advise you as to what these fees will be. We are unable to reimburse these costs. 

It is a legal requirement that we accurately provide customs information, including the combined value of the products and shipping.

In the rare event that you have not received your order within the dates we have advised when you placed your order, please contact us. We can investigate missing DPD orders immediately. Items sent out with the EU take longer to investigate (up to 25 days).

Please make sure you select a delivery address where you can sign for the order. If an item is returned to us as uncollected, we will refund the cost of the order less the price of delivery.

If you place your order after 2 pm, we will dispatch it the next working day. "Working Day" means Monday to Friday. Due to courier restrictions, we do not dispatch at the weekend or on Bank Holidays.

European Deliveries

Our European deliveries are sent using either DPD's "Classic" service or Royal Mail along with the equivalent in your delivery country. DPD offers the same interactive tracking options as our UK deliveries. DPD will contact you by text and email to give you a one-hour delivery window on the day of delivery. You can reply to DPD, choosing an alternative delivery address or postponing delivery.

Royal Mail delivery options vary depending on the services offered by your countries equivalent to Royal Mail. All deliveries require a signature.

Our checkout will show you all the options we have available to you when you place your order.

Deliveries Outside Europe

We use Royal Mail along with their international delivery partners to deliver to countries outside Europe. All orders are sent using a "Signed For" service.

You may be liable for your countries customs charges - we suggest you check this before placing your order. VAT will be removed from your order when you checkout.

Returns

Here is a quick guide to easily returning your shoes. If you have any queries about the process please call us on 01721 725 705 or email us.

When your shoes arrive, please take the time to try on your shoes on a carpeted area so you are happy they fit, look great and bring you joy!

If they don't, that's no problem, you have up to 30 days to return the unworn shoes to us. We will be happy to offer you an exchange, refund, credit note or gift voucher.

We are happy to refund or exchange any item returned to us in perfect condition within 30 days of receipt of order with proof of purchase. All returned items must be as new, unworn and in the original packaging to allow us to resell them.

Complete the returns form you received with your shoes with the appropriate returns code for each item you would like to return. Enclose the completed returns form in the shoe box. Wrap securely in protective packaging and return to the address below.

We strongly recommend you use a tracked postal service or courier when returning any goods to us. Please keep proof of postage as the parcel is your responsibility until it reaches us. On receipt of the goods, we will action your request.

If you are returning from outside the EU, please mark your customs label with "Returned Goods - Failed Sale".

Web Returns
Rogerson Shoes
Cavalry Park
Peebles
United Kingdom
EH45 9BU

Christmas returns

For purchases made in November or December, we extend our returns period so you have until the 31st January to return your goods.

We aim to process your refund on the day of receipt of your returned goods. Refunds will be processed via the original payment method. Funds may take up to a further 5 working days to appear in your account but are usually back with you within 2-3 days.

Exchanges

If you would like to exchange an item please complete the returns form (received with your delivery) indicating what you are returning and what you would like in exchange and a contact telephone number for shipping payment.

Questions

If you have any questions regarding the return process please don’t hesitate to contact our customer service team at info@rogersonshoes.com or call on 01721 725 705.

Faulty Returns

We work hard to make sure that everything reaches you in perfect condition. However, if your order is not as you expect please just give us a call us on 01721 725 705 or fill in this short returns form we will sort it out as quickly as possible.

DPD Shipping rates & estimated delivery times:

DestinationEstimated Delivery TimeFirst ItemAdditional Items
Austria3-4 Working Days£10£6
Belgium2-3 Working Days£10£6
Czech Republic3-5 Working Days£8£4
Denmark3-4 Working Days£10£6
Estonia4-6 Working Days£9£4
Finland4-6 Working Days£13£6
France (Inc Monaco)2-3 Working Days£10£6
Germany2-3 Working Days£10£6
Hungary4-6 Working Days£8£4
Italy3-5 Working Days£9£4
Luxembourg2-3 Working Days£10£6
Netherlands2-3 Working Days£10£6
Poland4-6 Working Days£8£4
Portugal4-6 Working Days£12£6
Republic of Ireland2-3 Working Days£10£6
Slovakia3-5 Working Days£9£4
Slovenia4-6 Working Days£9£4
Spain3-5 Working Days£9£4
Sweden4-6 Working Days£9£4

Royal Mail Shipping rates & estimated delivery times:

Orders for delivery outside the EU are not subject to VAT but you may be liable for your countries customs charges - we suggest you check this before placing your order. VAT will be removed from your order when you checkout.

DestinationEstimated Delivery TimeFirst ItemEach Additional Item
Europe3-6 Working Days£8£4
Rest Of World5-8 Working Days£12*£6*

If you place your order after 2 pm, we will dispatch it the next working day. "Working Day" means Monday to Friday. Due to courier restrictions, we do not dispatch at the weekend or on Bank Holidays.

"Europe" includes: Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores, Balearic Islands, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU), Canary Islands, Chanel Islands, Corsica, Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kirghizstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia (Former Yugoslav Rep. of), Madeira, Malta (EU), Moldova, Monaco, Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovak Republic (EU), Slovenia (EU), Spain (EU), Spitzbergen, Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom (EU), Uzbekistan, Vatican City State.

"Rest Of World" includes: Australia, China,  Falkland Islands, India, Japan, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, UAE and USA. If you would like your order delivered to a country that is not on this list, please use the form below to contact us.

* = Excludes VAT

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