EU and International Delivery and Returns
EU and International Deliveries
We use Royal Mail along with their EU and International delivery partners to ship to many countries worldwide. All orders are sent using a "Tracked" service. If you cannot select your country at checkout, please contact info@rogersonshoes.com or use this form and we'll get back to you as soon as possible.
Our website prices include UK VAT at 20%. All orders with an EU or International delivery address will have 20% VAT deducted when you check out. To see the prices without VAT before check out, log in with your delivery address.
You will be liable for your country's customs charges (duty and/or tax); please check your governments advisory website before placing an order. If you choose not to pay your country's customs charges when requested by the courier (duty and/or tax), and the parcel is returned to us, we will refund the cost of the order less any delivery and customs fees charged to us by the courier.
In the very rare event that you have not received your order by the date noted on your order confirmation, please contact us. We will be able to sort this for you, but please be aware, Royal Mail will only open a claim once 17 working days have passed since the parcel was shipped. Royal Mail may take up to 90 working days to then investigate the claim.
If you place your order after 2 pm, we will dispatch it the next working day. "Working Day" means Monday to Friday. Due to courier restrictions, we do not dispatch at the weekend or on Bank Holidays.
EU and International Returns
Here is a quick guide to easily returning your shoes. Please note, we are not able to arrange nor pay for the cost of returning items out with the UK. If you have any queries about the process please call us on 0044 1721 725 705, use our contact form or email us.
When your shoes arrive, please take the time to try on your shoes on a carpeted area so you are happy they fit, look great and bring you joy! If they don't, that is no problem; we are happy to refund any item returned to us in perfect condition within 30 days of receipt of the order. All returned items must be as new, unworn and in the original packaging to allow us to resell them.
Please complete the returns form you received with your shoes with the appropriate returns code for each item you would like to return. Enclose the completed returns form in the shoe box. Wrap securely in protective packaging and return to the address below.
Please mark your customs label with "Returned Goods" to avoid additional customs fees.
Web Returns
Rogerson Shoes
Cavalry Park
Peebles
United Kingdom
EH45 9BU
We strongly recommend you use a tracked postal service or courier when returning any goods to us. Please keep proof of postage as the parcel is your responsibility until it reaches us.
If you decide you would like a different size or a different product, please place a new order for this item.
Faulty Returns
We work hard to make sure that everything reaches you in perfect condition. However, if your order is not as you expect please just give us a call us on 01721 725 705, use our contact form or email us and we will sort it out as quickly as possible.
Shipping rates & estimated delivery times:
The shipping cost for each country is calculated at the checkout. To get an accurate shipping cost, please proceed to checkout.
At the checkout, UK VAT of 20% will be deducted from the price of the item when you select a non-UK country as the shipping destination. Your government will charge VAT (tax) and they may charge Duty. Please check your governments website before ordering; you are responsible for paying any additional charges your government levies.
| Europe | Estimated Delivery Time* | price |
| Ireland | 5-10 Working Days | from £8 |
| Rest of Europe** | 5-10 Working Days | from £10 |
| International | Estimated Delivery Time* | price |
| USA | Currently suspended | N/A |
| Australia | 7-12 Working Days | from £16 |
| Canada | 5-12 Working Days | from £14 |
| New Zealand | 7-14 Working Days | from £22 |
| Rest of World | 7-14 Working Days | from £14 |
* It is very unlikely that your parcel will get lost, but it is possible that it will get delayed. Please only proceed on the understanding that if there is an issue, Royal Mail will only open a claim once 17 working days have passed since the parcel was shipped. Royal Mail may take up to 90 working days to then investigate the claim.
** We are currently not able to ship to Denmark, Germany or Luxembourg
